We'd love to hear from you!
Send us an email at email@example.com, or browse the FAQs below.
What's your policy for COVID-19 cancellations and refunds?
For any guest who needs to cancel their stay due to COVID, our standard cancellation policy still applies (see below). Should you need to cancel due to illness, we'll do our best to get your canceled dates re-booked so that we can give you a full refund; however, given the steep rise in COVID cases of late, we strongly recommend that you purchase travel insurance for your own protection in case you become ill. If there's a WA State mandated stay-at-home order and we're required by law to close, we'll issue a full refund.
Can I have my wedding or elopement ceremony in one of your cabins?
Not yet. Liability risks, neighborhood covenants, and septic limitations make it impossible for us to host events of any size or purpose at any of our properties.
But I saw an elopement cermony on Instagram/Pinterest. Are you sure?
You saw a photo shoot, not an actual ceremony. Those are okay, with some conditions....
I'd love to do a photo shoot at one of your cabins. How do we set this up?
Commercial or professional photography, including wedding photography, will require a written agreement. It's strictly prohibited without prior permission. The products or services you're proposing to shoot must align with our look, brand and values. Send us an email with a description of what you'd like to shoot, and for whom you'll be shooting, and we'll get back to you. Our fees for commercial shoots start at $350 per day per cabin, in addition to the nightly rate.
Can you put me on a waiting list for cancellations?
We don't keep a waiting list, but you can sign up for cancellation notifications at the bottom of our home page. When we get a cancellation, we'll notify our email subscribers first, then announce to social media if we don't get a booking within 24 hours. In addition to first notification, subscribers receive discount codes for canceled bookings.
What is your cancellation policy?
All guest-initiated cancellations are subject to a 4% credit card transaction fee. If you booked directly with us, then we'll return 100% of your money (minus the cc transation fees) if you cancel 30 days before your scheduled arrival. Within 30 days, you will not technically be eligible for any refund; however, we can usually still return all of your money as long as you've left us with enough time to get another booking for your canceled night(s).
Are your cabins dog friendly?
Yes! Dogs and their people are our favorite guests. You may bring up to two dogs with you. We don't charge pet fees.
Your listing is advertised at a much lower rate than I see when I try to book. How do I get that lower rate?
The advertised rate is our base rate, which is typically only offered in low season (April and November). In addition to your quoted rate, we must charge a housekeeping fee, as well as local sales and lodging taxes.
How are the roads there in the winter?
We don't get as much snow as you probably think. For most of the winter, we're about 1,000 feet below the snow line. That said, we'll still get a good blast of snow about twice a year, between December and April. We recommend AWD/4WD in the winter months, but if you've got front wheel drive with good tire tread, you'll probably get around just fine.
Do you do influencer collaborations?
We're happy to discuss social media collaborations, but we don't offer free stays in exchange for photography or social media posts.
Can I buy the stuff in your cabins?
If you're currently staying in one of our cabins, you may take as many of the coffee mugs as you'd like. We will deduct $12 from your damage deposit for each mug.
For other items, we will be opening a retail store on our website in Fall 2021.
I'm hoping to build an A-frame cabin like yours. Do you have the building plans?
We don't, but building codes have changed since our cabins were built, and our cabins' plans wouldn't pass muster today anyway.
Are your rates flexible?
Our nightly rates are not negotiable, but if you're looking to visit on the cheap, we typically discount unbooked weeknights about a month in advance.
How close are the cabins to one another?
Marmot and Pine Marten are within 1/4 mile of one another. Ohana is about 1.5 miles from those two. Little Owl is about five miles from the others.
Do you offer military, senior, healthcare worker discounts?
Everyone pays the same rate. We don't offer any special discounts.
Where's the nearest major airport?
We are 2.5 hours from Portland and Seattle-Tacoma airports.
What's the best time of year to visit?
For most, it's summer and early autumn. It can get hot here, but most summer days are totally clear and mild. Winter's also pretty great if you enjoy skiing (downhill or nordic), snowboarding, or snowshoeing. November and April (wet months) are great for just cocooning in the cabins.
How private or secluded are your cabins?
All of our cabins are located in vacation home communities. For the guest who wants a truly off-the-grid middle-of-nowhere experience, that'll be a disappointment. We have neighbors, but all of our cabins still offer plenty of privacy, immersion in nature, and proximity to sublime middle-of-nowhere landscapes. Little Owl and Pine Marten are adjacent to National Forest.
What are the amenities like?
Each cabin will have WiFi, cable, stereo, a wood stove, hot tub, linens, and memory foam mattresses. Our kitchens are exceedingly well stocked: Tri-ply cookware, convection ovens, loads of utensils, dishwashers, kettles, knife blocks (with good knives), burr grinders, and Technivorm drip coffee machines. Each cabin has a Weber gas grill on the deck.
Any flexibility on the person caps?
Sorry, but large groups have just given us too much trouble. We realize that some groups are more respectful than others, but the usual methods for screening the troublesome ones just haven't worked well for us. For that reason, we cannot accommodate more than 5 people at Chateau Marmot and Pine Marten; and no more than 4 at Ohanapecosh or Little Owl.
Also, please don't book multiple cabins for your group with plans for everyone to congregate at one of our cabins. Simply put, if you've booked for four guests, no more than four people are allowed at the property at any given time. Children aged 3 and up count as guests.